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Customer Experience Program Lead at Circle K - ApplyBlast

Customer Experience Program Lead

Circle K

4 months ago

2.7 on Glassdoor

Tempe, AZ

Onsite

Full Time

Senior

1 applicant

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About this role

The Customer Experience Program Lead at Circle K / Couche-Tard drives scalable solutions to eliminate recurring customer pain points across global programs. This individual contributor role leverages voice-of-the-customer insights and analytics to shift customer care from reactive resolution to proactive prevention. The position requires close collaboration with cross-functional teams including Operations, Digital, Loyalty, and Marketing to improve customer satisfaction and brand loyalty.

Responsibilities

Own assigned customer-facing programs including loyalty, mobility, and digital channels
Identify recurring customer pain points using voice-of-the-customer feedback and analytics
Define quarterly priority improvement areas with measurable targets for issue reduction
Drive sustainable solutions that automate interactions and deflect issues to self-service
Translate frontline insights into actionable business requirements for internal teams