Head of Client Services
Giga Energy(1 month ago)
About this role
The Head of Client Services at Giga will transform reactive customer operations into a proactive customer success function that drives recurring revenue and expansion. This role sits between operations and growth, requiring close coordination with sales, engineering, production teams across multiple countries, and direct customer engagement. The position is hands-on and strategic, building systems, processes, and a team to scale client services as the company grows toward IPO.
Required Skills
- Order Management
- Customer Support
- Account Management
- Customer Success
- Incident Response
- Escalation Management
- Cross-Functional Collaboration
- International Coordination
- CRM Tools
- Metrics Tracking
+5 more
Qualifications
- Bachelor's Degree in Business, Operations, Communications, or Related Field
About Giga Energy
gigaenergy.comGiga Energy designs and supplies advanced electrical power solutions—such as transformers, switchboards, and integrated power systems—targeted at critical infrastructure like data centers, utilities, and industrial facilities. The company emphasizes engineered, configurable equipment and turnkey solutions that prioritize reliability, safety, and scalability for high-availability environments. Giga Energy works with customers on custom design and project delivery to meet site-specific requirements and compliance standards.