Customer Experience Program Manager
Tamara(1 month ago)
About this role
The Customer Experience Program Manager at Tamara represents the customer perspective within the Customer Experience organization at a leading MENA Buy Now, Pay Later provider. The role helps ensure CX programs and initiatives align with company objectives and supports ongoing improvement of the customer journey across markets. The position is embedded in a regional organization with headquarters in Saudi Arabia and offices across the UAE, Germany and Vietnam.
Required Skills
- Program Management
- Project Planning
- Stakeholder Management
- Cross-Functional Collaboration
- Customer Research
- Market Analysis
- Journey Mapping
- Documentation
- Communication
- Process Improvement
+2 more
Qualifications
- Bachelor's Degree in Computer Science, Engineering or Related Field
- Project/Program Management Certification (Preferred)
- Process Excellence Certification (Preferred)
About Tamara
tamara.coTamara is a Buy Now, Pay Later fintech that lets customers split purchases into flexible plans of up to 24 months. It powers payments at thousands of online and in‑store merchants across the GCC, emphasizing no late fees and 100% Shariah compliance. Tamara offers a consumer app and merchant integrations to add checkout financing and boost conversion with multiple local payment methods.
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