Customer Experience Specialist - English (Pune)
Agoda(1 month ago)
About this role
A Customer Experience Specialist at Agoda in Pune is a member of the global Customer Support team focused on delivering excellent experiences for guests and partners. The role is embedded in a data-driven, collaborative environment that supports professional growth and contributes to Agoda’s mission of bridging the world through travel.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Chat Support
- High Volume
- Booking Ownership
- Policy Compliance
- Data Protection
- Problem Solving
- Time Management
+6 more
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
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