Customer Experience Specialist, Mental Health (Remote)

Sailor Health(1 month ago)

RemoteFull TimeJunior$51,545 - $69,490 (estimated)Patient Growth

About this role

The Customer Experience Specialist at Sailor Health serves as the initial point of contact for older adults seeking mental health care, guiding them and their families through the intake process with empathy and professionalism. This remote position involves coordinating patient care by matching individuals with appropriate therapists while maintaining organization and attention to detail. Candidates should be tech-savvy and possess strong communication skills, as they play a crucial role in fostering trust and reassurance during emotionally charged moments.

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Required Skills

Care Coordination
Patient Support
Communication Skills
Empathy
Organization
Detail-Oriented
Tech-Savvy
Compassion
Mission-Driven
Active Listening

About Sailor Health

www.sailorhealth.com

Sailor Health is a telehealth service dedicated to providing mental health therapy specifically for older adults. With licensed therapists experienced in geriatric care, the company offers compassionate, Medicare-covered therapy options for issues such as anxiety, depression, and grief, ensuring services are accessible and affordable. Sailor Health prioritizes client comfort by offering flexible online sessions and supports those who may not be tech-savvy. The organization aims to create a nurturing environment where seniors can receive tailored mental health support from the comfort of home.