Customer Success Specialist (AppleOne)

Papa Partners(25 days ago)

RemoteFull TimeJunior$54,709 - $73,532 (estimated)Customer Success

About this role

Customer Success Specialists serve as the welcoming, first point of contact for Papa members, providing compassionate support and reassurance during vulnerable moments. The role focuses on guiding members to available services, coordinating care escalations, and ensuring accurate documentation while maintaining privacy and service standards. This is a remote U.S. position that emphasizes empathy, clear communication, and adherence to Papa’s work‑from‑home requirements.

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Required Skills

Inbound Calls
Scheduling
Service Education
Escalation Handling
Complaint Filing
Credits Resolution
Problem Solving
Record Keeping
SLA Management
HIPAA Compliance

+6 more

About Papa Partners

papa.com

Papa is a care-as-a-benefit company that connects older adults and families with vetted companions (“Papa Pals”) who provide non-medical support and social connection. Working with health plans and employers, Papa delivers in-person and virtual visits for companionship, transportation, household help, and tech assistance to help members age in place and stay engaged. Their benefit-integrated model aims to reduce isolation, improve member outcomes, and scale affordable, person-centered support across communities.