Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Quince(27 days ago)

HybridFull TimeMedior$36,500 - $62,400Customer Experience

About this role

Quince is hiring a Bilingual Customer Experience (Retention) Specialist to be the human connection for customers, representing the brand across chat, email, phone, and social channels. The role supports customer loyalty and retention within a fast-growing direct-to-consumer retail company that leverages AI and analytics. Successful candidates will join a high-performing team with clear growth and enablement paths. The position includes a 90-day introductory period and requires a reliable dedicated workspace for remote eligibility.

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Required Skills

Omnichannel Support
Customer Interaction
Issue Resolution
Tool Navigation
Insights Sharing
Product Expertise
Bilingual Communication
Empathy
Relationship Building

Qualifications

High School Diploma
GED

About Quince

quince.com

Quince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.