Customer Service Representative

Liaison International(1 month ago)

HybridTemporaryJunior$38,000 - $39,000Customer Service

About this role

The Customer Service Representative (CSR) supports applicants through their application journey by providing phone, chat, and email assistance to ensure a smooth experience. This temporary-to-full-time role focuses on high-quality applicant advocacy, issue resolution, and maintaining accurate applicant records. The position requires living within a commutable distance to the Buffalo, NY office and includes in-person connection during the first week of each month, with potential to transition to a permanent role after 90 days based on performance.

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Required Skills

Phone Support
Email Support
Chat Support
CRM Management
Troubleshooting
MS Office
Written Communication
Verbal Communication
Detail Orientation
Multitasking

+4 more

Qualifications

Bachelor's Degree (Preferred)

About Liaison International

liaisonedu.com

Liaison is a higher-education technology company that provides admissions and enrollment management solutions for colleges, universities, and professional schools. Its platform combines application processing, CRM-driven recruitment and engagement tools, event and communications management, centralized application services, and analytics to help institutions attract, enroll, and support students. Liaison emphasizes data-driven workflows, integrations with campus systems, and strategic services to improve recruitment efficiency, student engagement, and enrollment outcomes.