Retention Specialist – French Market
Amenitiz(1 month ago)
About this role
A Retention Specialist at Amenitiz focuses on maintaining strong customer relationships to protect revenue and brand reputation. The role supports the company’s growth by improving customer loyalty and reducing churn within the hospitality SaaS market. It operates within the customer-facing functions of the Barcelona-based team.
Required Skills
- Churn Management
- Customer Engagement
- Churn Prevention
- Product Knowledge
- Active Listening
- Conflict Resolution
- Review Generation
- Account Recovery
- Dispute Resolution
- Cross-Functional Collaboration
+1 more
About Amenitiz
amenitiz.comAmenitiz is an all‑in‑one, cloud‑based hotel management platform (founded in 2017, headquartered in Paris) for independent hotels, B&Bs, vacation rentals and boutique properties. It combines a PMS, direct booking engine, channel manager (120+ OTAs), payment processing and reporting into a single web and mobile‑ready solution to streamline operations and maximize occupancy. The product emphasizes ease of use, multilingual support and integrations to centralize reservations, pricing and guest communications. Pricing is subscription‑based with demos and commercial support available.
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