Customer Experience Specialist
Motorway(1 month ago)
About this role
A Customer Experience Specialist at Motorway serves as the primary support for car sellers and dealers, ensuring a smooth journey through the online platform. The role involves building rapport with customers, providing expert guidance, utilizing CRM systems to enhance data accuracy, and solving challenges creatively. Key responsibilities include leveraging AI-powered tools for efficiency and championing customer needs to improve their overall experience in the used car marketplace.
Required Skills
- Customer Service
- Communication Skills
- Problem Solving
- Relationship Building
- Data Accuracy
- CRM Systems
- Initiative
- Team Collaboration
- Detail Orientation
About Motorway
motorway.co.ukMotorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.
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