Customer Experience Specialist
AIA(1 month ago)
About this role
AIA Philippines is hiring a Customer Experience professional to own the enterprise customer feedback management system and drive improvements that elevate customer satisfaction and loyalty. The role supports the marketing, distribution & partnership team and contributes to AIA’s mission of helping people live healthier, longer, better lives. It involves partnering across functions to ensure feedback is captured, analyzed, and translated into actionable initiatives.
Required Skills
- Customer Feedback
- Survey Management
- Data Analytics
- Action Planning
- Stakeholder Management
- Journey Mapping
- Service Recovery
- Experience Design
- Human-Centered Design
- Internal Communications
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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