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Customer Experience Specialist at Sony Interactive Entertainment Inc. - ApplyBlast

Customer Experience Specialist

Sony Interactive Entertainment Inc.

2 months ago

Sao Paulo, São Paulo, Brazil

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist at Sony Interactive Entertainment in Brazil serves as a critical escalation point for regional executive escalations and consumer advocacy cases. The role involves managing high‑profile escalations, providing real‑time support and guidance to frontline teams, and driving process improvements aligned with the Quality Management System.

Responsibilities

Manage and resolve high‑profile executive escalations
Provide real‑time support and coaching to frontline teams
Drive process improvements and align with QMS standards

Skills

About Sony Interactive Entertainment Inc.

playstation.com

Headquarters

San Mateo, California, United States

Company Size

5001-10000 employees

Founded

1994

View Profile

PlayStation is the gaming brand of Sony Interactive Entertainment that designs and sells consoles (PS4, PS5), controllers and accessories, plus digital and physical games. It operates an ecosystem of services — PlayStation Store, PlayStation Plus subscriptions, cloud streaming and PlayStation Network — that deliver multiplayer, digital storefronts, monthly game offerings, and cloud features. Known for high-fidelity hardware (DualSense, PS VR2) and critically acclaimed first- and third-party exclusives, PlayStation focuses on delivering immersive interactive entertainment and a global player community.