Customer Experience Lead
CSC(1 month ago)
About this role
The Consumer Relations Lead at Columbia Sportswear Company plays a critical role in providing timely support for complex consumer inquiries, handling executive escalations, and actively seeking feedback to improve the customer experience. This position is part of the eCommerce team, which is dedicated to enhancing the customer journey through strategic initiatives and recommendations for operational improvements.
Required Skills
- Customer Experience
- Problem-Solving
- Communication Skills
- Executive Escalation Handling
Qualifications
- High School Education
- 7+ Years Experience
- Retail Experience
About CSC
cscglobal.comA provider of Registered Agent, UCC search and filing, compliance and entity services, CSC helps Fortune 500 corporations do business better.
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