Regional Vice President, Escalation Support

01 Calix North America(25 days ago)

HybridFull TimeExecutive$133,200 - $272,600Escalation Support

About this role

The RVP, Escalation Support is a senior leadership role responsible for owning and creating the executive escalation process and serving as the escalation point for strategic accounts. The role provides executive presence and end-to-end ownership of the customer experience while ensuring transparent communication with internal and external C-level stakeholders. The RVP orchestrates cross-functional teams across support, engineering, operations, and customer success to drive timely resolution of high-impact issues.

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Required Skills

Executive Escalations
Cross-Functional Leadership
Executive Communication
Process Improvement
Incident Management
Data Analysis
Customer Advocacy
CloudOps
Salesforce

Qualifications

ITIL

About 01 Calix North America

calix.com

Calix Inc. is a prominent provider of cloud and software platforms, systems, and services tailored for internet service providers. The company specializes in managed services that help operators to enhance their broadband offerings and drive business growth. With a focus on delivering innovative solutions that enable high performance and scalability, Calix partners with service providers to improve customer engagement and operational efficiency.

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