Customer Experience Support

This role serves as the trusted first point of contact for the resident journey at Palm Lake Care Toowoomba, managing the end-to-end admissions process from initial enquiry and assessment through to move-in and welcome. The position involves building strong referral pathways with healthcare professionals and community partners while maintaining accurate documentation and CRM records. It requires balancing sensitive, person-centred service with commercial confidence to achieve occupancy goals and improve the customer experience.