Customer Experience Trainer
Chubb Fire(2 months ago)
About this role
The Customer Experience Trainer is a full-time, permanent role based in Blackburn within Chubb Fire & Security’s Customer Excellence team. The role focuses on shaping learning and development for Business Support and Call Centre colleagues to drive excellent customer experiences and operational consistency. It supports onboarding, capability development, and the digital evolution of training to align with company service standards and KPIs.
Required Skills
- Training Design
- Instructional Design
- E-Learning
- Facilitation
- Coaching
- LMS
- Learning Analytics
- Content Creation
- Stakeholder Management
- Performance Assessment
Qualifications
- CIPD L&D
- TAP
- ILM
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