Customer Experience Training Facilitator

Instacart(3 days ago)

RemoteFull TimeSenior$77,000 - $81,000Learning and Development

About this role

Instacart is seeking a Customer Experience Training Facilitator to foster effective communication and alignment across teams. The role involves leading training initiatives, developing programs, and improving training processes to enhance customer experience. It is part of a collaborative Learning and Development team focused on continuous learning and operational success.

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Required Skills

Training
Facilitation
Curriculum Development
Elearning
Communication
Organizational Skills
Data Analysis
Public Speaking
Instructional Design
Stakeholder Management

Qualifications

BS in Education or related field
4+ years experience in Training & Development
Knowledge of Adult Learning Principles
Experience with E-learning software
Proficient in MS Word, Excel, PowerPoint

About Instacart

instacart.careers

Instacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.

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