Customer Insights Analyst – Performance
CarTrawler(19 days ago)
About this role
CarTrawler is seeking a Customer Insights Analyst to interpret performance data and provide actionable insights that enhance contact center operations. The role involves developing reports, analyzing service metrics, and supporting forecast and staffing analysis in a fast-paced environment.
Required Skills
- Excel
- SQL
- BI Tools
- Performance Metrics
- Data Analysis
- Automation
- AI
- Reporting
- Dashboarding
- Reconciliation
About CarTrawler
cartrawler.comCarTrawler is a B2B technology platform that connects travel companies and their customers to car rental and broader mobility solutions worldwide. It offers APIs, white‑label booking engines and distribution services that let airlines, OTAs and other travel partners sell car hire, transfers, chauffeur and mobility products. The platform combines a global supplier network with integrations, pricing and analytics to drive ancillary revenue and improve customer experience. Headquartered in Dublin, CarTrawler serves partners across multiple regions with end‑to‑end technology and account management.
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