Customer Intelligence Manager

Midas(1 month ago)

İstanbul, TurkeyOnsiteFull TimeManager$101,120 - $133,881 (estimated)Customer Experience

About this role

The Customer Intelligence Manager at Midas is responsible for enhancing the overall user experience across all customer touchpoints. The role focuses on turning user feedback and behavioral data into actionable insights and improvement initiatives. It involves working closely with cross-functional teams to ensure products and services align with user expectations and managing critical customer support escalations. The position supports Midas’s rapid growth in fintech by continually refining and monitoring customer experience performance.

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Required Skills

Customer Journey Optimization
User Research
Data Analysis
KPI Development
Stakeholder Collaboration
Cross-Functional Coordination
Customer Support Management
Issue Escalation
Trend Analysis
Project Management

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About Midas

getmidas.com

Midas (Midas Menkul Değerler A.Ş.), founded in 2020 and based in Istanbul, is a mobile-first stock trading app that enables Turkish investors to trade U.S. exchanges and Borsa İstanbul. The SPK-licensed platform promotes low-cost access to markets — U.S. trades from $1.50 commission and commission-free trading on BIST — while focusing on a simple, app-driven user experience. Founded by Egem Eraslan, Midas positions itself around the slogan “freeing the world of investing” and offers local customer support from its Istanbul office.