Customer Journey Manager (x,f,m)

DKB Code Factory(7 hours ago)

HybridFull TimeSenior$70,000 - $90,000Customer Experience

About this role

Join DKB Code Factory as a Customer Journey Manager and lead the development of end-to-end customer journey management processes within retail and business banking. The role focuses on creating transparent, structured, and measurable customer experience improvements across organizational silos.

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Required Skills

Service Design
Customer Experience
Journey Mapping
Facilitation
Stakeholder Management
Process Improvement
Data Analysis
Workshop Facilitation
Governance
Agile

About DKB Code Factory

dkbcodefactory.com

DKB Code Factory is the engineering and product studio of DKB focused on building modern digital banking experiences and platforms. They design and deliver customer-facing apps, internal systems, and APIs using contemporary web and cloud-native technologies, strong product design, and agile practices. The team emphasizes scalable architecture, developer experience, and cross-functional collaboration to accelerate DKB’s digital transformation.

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