Customer Journey Manager
Lloyds Bank(24 days ago)
About this role
The Customer Journey Manager at Lloyds Banking Group is responsible for understanding and optimizing end-to-end customer experiences. The role involves collaborating with cross-functional teams to ensure customer needs are prioritized, leveraging data insights, and leading journey mapping initiatives.
Required Skills
- Customer Journey Mapping
- Data Analysis
- Agile Methodology
- AI Solutions
- Process Optimization
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