Customer Onboarding Manager (IoT Hardware Specialist)

SafetyCulture(1 month ago)

HybridFull TimeMedior$138,152 - $182,231 (estimated)Customer Success

About this role

This role focuses on managing end-to-end onboarding and installation of IoT sensors and telematics solutions for managed customers across EMEA and AMER. It combines technical ownership of deployments with ongoing customer success responsibilities to ensure strong adoption, ROI, and retention. The position also represents the SC Connect brand at events, supports key customer visits, and collaborates on partnerships and enablement content. The job is based in Kansas City with global regional coverage and moderate travel requirements.

View Original Listing

Required Skills

IoT Implementation
Hardware Troubleshooting
Software Troubleshooting
Customer Onboarding
Project Management
Telematics Solutions
Customer Success
Customer Retention
Stakeholder Management
Executive Communication

+14 more

About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.

View more jobs at SafetyCulture →