Customer Onboarding Technician

Weave(11 days ago)

HybridFull TimeJunior$40,000 - $50,000Onboarding

About this role

The Customer Onboarding Technician at Weave is responsible for assisting new customers with the installation and setup of their phones, software, and call flow customizations, ensuring a smooth and technical onboarding experience. They troubleshoot issues, provide guidance, and support customers to promote satisfaction and efficient use of the company's products.

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Required Skills

Troubleshooting
Customer Service
Hardware
Software
Communication
Problem Solving
Network

About Weave

www.getweave.com

Weave is an all-in-one communication platform designed for small businesses. It combines a state-of-the-art phone system with a variety of communication tools to streamline operations. With Weave, businesses can automate tasks, manage schedules efficiently, accelerate payment processes, and enhance customer interactions through improved review collection. The platform aims to transform the way small businesses communicate and engage with their clients.

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