Patient Queue Specialist
OpenLoop(28 days ago)
About this role
The Patient Queue Specialist at OpenLoop helps ensure strong contact center performance and a positive patient experience across the company’s virtual care platform. This role supports continuous improvement of workflows and operational processes by working with BPO partners and internal teams. The position is available remotely or at the Des Moines, IA headquarters and contributes to data-driven decision making and strategic enhancements.
Required Skills
- Queue Monitoring
- BPO Management
- Root Cause
- Process Documentation
- Process Mapping
- Data Analysis
- Collaboration
- Reporting
- Ticketing
- CRM
About OpenLoop
openloophealth.comOpenLoop Health is a white‑label telehealth infrastructure provider that helps healthcare organizations launch and scale virtual care programs. It delivers configurable, end‑to‑end clinical, legal, and financial solutions—from a la carte services to full‑stack platforms—custom‑branded to its partners. The company leverages AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways. Founded in 2020 and led by Dr. Jon Lensing, OpenLoop serves hospitals, health systems, employers, and retailers across the U.S.
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