Customer Success Specialist (Starlink)
SpaceX(4 months ago)
About this role
A Customer Success Specialist on the Starlink program owns regional customer experience from country launch through regular operation, serving as the primary customer-facing owner for assigned markets. The role partners cross-functionally to support growth, scalability, and continuous improvement for Starlink customers.
Required Skills
- Customer Experience
- Project Management
- Process Improvement
- Data Analysis
- SQL
- Excel
- Dashboarding
- Stakeholder Management
- Communication
- Root Cause Analysis
+3 more
Qualifications
- Bachelor's Degree
- 4+ Years Experience
- ITAR Eligibility (US Citizen/Green Card/Refugee/Asylee)
About SpaceX
spacex.comSpaceX is an aerospace manufacturer and launch services company that designs, manufactures, and launches advanced rockets and spacecraft. Founded in 2002 to revolutionize space technology and ultimately enable human life on other planets, it developed the Falcon 9 and Falcon Heavy rockets, the Dragon crew/cargo spacecraft, and the next‑generation Starship — with a strong emphasis on reusable boosters. SpaceX provides commercial and government launch services (including crewed ISS missions, satellite deployments and rideshares) and operates the Starlink broadband constellation. The company is known for rapid iterative development and cost‑reduction through reuse to expand access to space.
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