Customer Operations Associate for Spanish App
Kikoff(2 months ago)
About this role
The Customer Operations Associate at Kikoff plays a crucial role in the Operations team by handling sensitive escalated issues for Spanish-speaking members. This position involves thorough investigation, case triage, and resolution management while working cross-functionally to identify root causes and advocate for high-touch service for customers. The associate must analyze and summarize case details, conduct professional communications, and possess familiarity with fintech products, ensuring a top-tier customer experience in a fast-paced environment. Fluency in Spanish and previous customer support experience, particularly in regulated industries or startups, are essential for success in this role.
Required Skills
- Customer Support
- Issue Resolution
- Case Analysis
- Written Communication
- Verbal Communication
- Problem Solving
- Root Cause Analysis
- Knowledge Maintenance
- Request Triage
- Team Collaboration
+6 more
Qualifications
- Fluency in reading, writing and speaking Spanish
- A degree from a top school
- 1 year of customer support experience at a startup, fintech, or highly regulated industry
- Familiarity with fin-tech products such as Kikoff, Chime, Venmo, Cash-App, PayPal, Green-Dot bank, Zelle, etc.
About Kikoff
kikoff.comKikoff is a financial technology company that offers credit-building tools and services geared towards helping individuals improve their credit scores. With plans starting as low as $5 per month, Kikoff provides a variety of features, including a Kikoff Tradeline that reports to major credit bureaus, credit monitoring, and debt negotiation services. The platform is designed to be user-friendly, enabling customers to build credit safely and efficiently without credit checks or hidden fees, and aims to empower users to take control of their financial future. Since its inception, Kikoff has successfully assisted numerous users in significantly increasing their credit scores.