Customer Operations Associate for Spanish App

The Customer Operations Associate at Kikoff plays a crucial role in the Operations team by handling sensitive escalated issues for Spanish-speaking members. This position involves thorough investigation, case triage, and resolution management while working cross-functionally to identify root causes and advocate for high-touch service for customers. The associate must analyze and summarize case details, conduct professional communications, and possess familiarity with fintech products, ensuring a top-tier customer experience in a fast-paced environment. Fluency in Spanish and previous customer support experience, particularly in regulated industries or startups, are essential for success in this role.