Senior Support Analyst
OneTrust(1 month ago)
About this role
The Senior Support Analyst will join OneTrust’s Global Customer Support team to provide technical support and manage escalated customer issues for the OneTrust platform. The role requires working cross-functionally with product and engineering teams to identify root causes and deliver pragmatic solutions while contributing to knowledgebase and process improvements. This position supports continuous learning and industry expertise in privacy and related domains.
Required Skills
- Troubleshooting
- Customer Support
- Case Management
- Escalation Management
- Time Management
- SLA Management
- Root Cause
- Platform Knowledge
- Communication
- Collaboration
+13 more
Qualifications
- Degree or 5-7 Years Experience
- CIPP/E
- CIPM
About OneTrust
onetrust.comOneTrust is a platform for responsible data and AI use that helps organizations manage privacy, consent, AI governance, third‑party risk, and regulatory compliance. It connects data and risk teams with tools to automate governance, consent management, risk assessments, and compliance workflows. Companies use OneTrust to reduce legal and operational risk, build trust with customers, and accelerate innovation across global privacy and AI frameworks. Founded in 2016, OneTrust is headquartered in Atlanta.
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