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eClerx
The Senior Process Manager leads the chat contact centre team, ensuring exceptional customer service and operational excellence. This role involves managing supervisors and agents, driving continuous improvement, and aligning contact centre goals with overall company strategy. The position requires a dynamic leader with a strong background in contact centre management and excellent communication skills.
eClerx is a global leader in productized services, transforming businesses with advanced technology, AI, and domain expertise to deliver exceptional outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for eClerx.
eClerx didn’t post a salary, so this is our estimate from similar listings.
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