oraclecloudinfrastructure
The Senior Manager, Inbound Voice Contact Centre oversees daily operations, managing and motivating a team of supervisors and agents to ensure customer satisfaction and drive continuous improvement in service delivery. This role requires a dynamic leader with a strong background in contact centre management, excellent communication skills, and a strategic mindset to enhance operational efficiency and customer experience. The position involves developing strategic plans, conducting performance reviews, and utilizing data analytics to make informed decisions and achieve business objectives.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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