Customer Operations & Clinical Support Manager

Counsel Health(5 hours ago)

HybridFull TimeSenior$130,000 - $170,000Finance

About this role

The Operations Manager role at Counsel involves leading and evolving customer support operations within an AI-driven healthcare startup. The position requires strategic planning, process optimization, and integration of data analytics and AI technologies to enhance member experience and operational efficiency.

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Required Skills

Operations Management
Customer Support
Data Analytics
Process Development
Workflow Optimization
AI Tools
Vendors Management
Scheduling Systems
Performance Reporting
Continuous Improvement

About Counsel Health

www.counselhealth.com

Counsel Health is a digital healthcare platform that seamlessly integrates AI technology with physician expertise to provide personalized healthcare solutions. Users can chat for free with a medical AI to receive initial medical guidance and, if needed, easily connect with a licensed physician for direct consultation for just $29 per visit. Counsel Health prioritizes user safety and compliance, operating under HIPAA and SOC2 standards, while offering a user-friendly interface for managing health records and referrals. With a focus on affordability and accessibility, Counsel serves as a trusted resource for a wide range of healthcare concerns.

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