Customer Operations Coordinator
zencargo
About this role
A Customer Success Specialist at a freight company focuses on translating customer requirements into standard operating procedures, optimizing operational processes, and enhancing customer satisfaction through data-driven insights and process improvements.
Skills
About zencargo
zencargo.comZencargo is a digital freight forwarder and customs broker offering global ocean, air and road freight management and end-to-end supply chain services. The company combines logistics expertise with a proprietary technology platform to provide visibility, planning, and optimisation across shipments, routes and inventory. Zencargo also handles customs clearance, carrier procurement and analytics to help shippers reduce costs, minimise delays and gain operational control.
About zencargo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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