Strategy & Operations, Customer Success
Ashby(1 month ago)
About this role
The Strategy & Operations, Customer Success role at Ashby focuses on driving strategies and optimizing processes to enhance customer outcomes. Reporting to the Head of Revenue Operations, the position collaborates with Customer Success leadership to improve customer health, retention, and revenue through data-driven insights, operational improvements, and effective cross-functional partnerships. Key responsibilities include operationalizing customer success strategies, analyzing business metrics for actionable insights, and leading process improvements to ensure a seamless customer journey.
Required Skills
- Customer Success Strategy
- Data-Driven Insights
- Process Improvements
- Customer Journey Optimization
- Cross-Functional Collaboration
- Change Management
- CRM Reporting
- Financial Literacy
- Strategic Planning
- Problem Solving
+5 more
About Ashby
www.ashbyhq.comAshby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.