Senior Customer Operations Analyst

Sumo Logic(5 days ago)

HybridFull TimeSeniorSales & Customer Success Operations

About this role

A Senior Customer Operations Analyst at Sumo Logic partners with Customer Success and related teams to support strategic decision-making through data-driven insights and operational improvements. The role sits within the Sales & Customer Success Operations organization and focuses on enabling scalable processes and data integrity to improve customer outcomes.

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Required Skills

Data Analysis
Forecasting
Reporting
Project Management
Process Improvement
Automation
Salesforce
Gainsight
Excel
Looker

+4 more

Qualifications

Bachelor's Degree in Business Administration, Finance or Accounting

About Sumo Logic

sumologic.com

Sumo Logic is a SaaS log analytics and cloud-native observability and security platform that delivers cloud monitoring, log management, and Cloud SIEM capabilities. It ingests and analyzes machine data in real time to provide operational, performance, and security insights for web and SaaS applications. Organizations use Sumo Logic to monitor reliability, detect and investigate incidents, prevent threats, and meet compliance across cloud environments. The platform emphasizes scalable, multi-tenant cloud delivery and integrations so teams can quickly turn insights into action.