Customer Operations Executive

Smarkets(2 months ago)

RemoteFull TimeExecutive$197,031 - $256,249 (estimated)Operations

About this role

The Customer Operations Executive at Smarkets is the primary contact for customer inquiries and support, engaging through various channels to ensure the platform's accessibility and user satisfaction. Responsibilities include answering queries, processing payments, verifying customer documentation (KYC), troubleshooting technical issues, and collaborating with internal teams for swift issue resolution. The role requires excellent communication skills and the ability to handle high-pressure situations while adhering to regulations and internal policies. Candidates should have strong computer literacy and ideally some experience in iGaming or customer support.

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Required Skills

Customer Support
Communication Skills
KYC Verification
Problem Solving
Technical Issue Resolution
Collaboration
Attention to Detail
Time Management
High-Pressure Situations
Computer Literacy

+4 more

Qualifications

English level C2
Eligible to work in Malta

About Smarkets

smarkets.com

Smarkets is a peer-to-peer betting exchange that allows users to trade on the outcomes of various events using their prediction markets. It offers a platform where users can create, share, and bet on odds in real-time, providing transparency and competitive pricing. Smarkets emphasizes a user-friendly experience, combining functionality with a modern interface, catering primarily to the UK gaming market. The company is dedicated to innovation in the betting space, making it a notable player in the online gaming industry.