Senior Customer Operations Executive
Smarkets(1 month ago)
About this role
A Senior Customer Operations Executive at Smarkets serves as a frontline expert, managing complex customer queries and providing mentorship to junior team members. Responsibilities include delivering outstanding customer support via various channels, handling escalations on issues like KYC and payments, and driving operational improvements to enhance customer experience. The role also requires collaboration with teams to ensure compliance with internal policies and regulatory standards within the iGaming or Fintech sectors.
Required Skills
- Customer Support
- Customer Operations
- Complex Queries
- Escalation Management
- Mentorship
- Process Improvement
- Regulatory Adherence
- Communication Skills
- Problem Solving
- Attention to Detail
+6 more
About Smarkets
smarkets.comSmarkets is a peer-to-peer betting exchange that allows users to trade on the outcomes of various events using their prediction markets. It offers a platform where users can create, share, and bet on odds in real-time, providing transparency and competitive pricing. Smarkets emphasizes a user-friendly experience, combining functionality with a modern interface, catering primarily to the UK gaming market. The company is dedicated to innovation in the betting space, making it a notable player in the online gaming industry.