Senior Customer Operations Executive
Smarkets
About this role
A Senior Customer Operations Executive at Smarkets serves as a frontline expert, managing complex customer queries and providing mentorship to junior team members. Responsibilities include delivering outstanding customer support via various channels, handling escalations on issues like KYC and payments, and driving operational improvements to enhance customer experience. The role also requires collaboration with teams to ensure compliance with internal policies and regulatory standards within the iGaming or Fintech sectors.
Skills
About Smarkets
smarkets.comSmarkets is a peer-to-peer betting exchange that allows users to trade on the outcomes of various events using their prediction markets. It offers a platform where users can create, share, and bet on odds in real-time, providing transparency and competitive pricing. Smarkets emphasizes a user-friendly experience, combining functionality with a modern interface, catering primarily to the UK gaming market. The company is dedicated to innovation in the betting space, making it a notable player in the online gaming industry.
Recent company news
ForbesSusquehanna-Backed Smarkets Enters U.S. Prediction Market Race
3 days ago
FinanceFeedsSmarkets Seeks CFTC Approval to Launch U.S. Prediction Market Exchange
2 days ago
Casino.orgSmarkets Could Mull Reentering US, Bring Prediction Market With It
Jul 17, 2025
sbcnews.co.uk“I think the UK market’s there for the taking,” he says.
1 week ago
BolsamaniaSailGP Announces First Official Sports Trading Category Partner with Smarkets
2 weeks ago
About Smarkets
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Smarkets.
Salary
$133k – $177k
per year
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