Customer Operations Performance Manager

GoCardless(1 month ago)

HybridFull TimeManager$108,420 - $142,491 (estimated)Customer Operations

About this role

GoCardless is a global bank payments company helping businesses collect and send payments through direct debit, real-time payments, and open banking. The Customer Operations Performance Manager role partners closely with Customer Operations teams in Riga and Leeds to scale and optimize operational processes and performance measurement. The position focuses on enabling strong customer support delivery and supporting team growth as the business evolves in the open banking space.

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Required Skills

Capacity Planning
Workload Management
KPI Management
Performance Reporting
Data Analysis
Operational Improvement
Process Optimization
Automation
Coaching
Performance Management

+2 more

About GoCardless

gocardless.com

GoCardless is a payments company that helps businesses collect bank-to-bank payments worldwide, specializing in ACH, SEPA, Bacs and other direct debit schemes. It offers APIs, hosted payment pages and pre-built integrations to automate recurring and one‑off payments, invoicing and subscription billing. Targeting SMBs and enterprises, GoCardless emphasizes predictable cash flow and lower fees than card payments while handling reconciliation, compliance and cross‑border coverage. Developers and finance teams choose it for easy integration with accounting and billing platforms and robust payment orchestration.

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