Customer Operations, Platform Administrator
SiteMinder(1 month ago)
About this role
The Customer Operations, Platform Administrator at SiteMinder is responsible for managing and optimizing the company's core customer-facing AI platform, Intercom. This hands-on role involves platform administration, workflow development, and collaboration with vendors and internal teams to ensure operational excellence and continuous improvement.
Required Skills
- Intercom
- Workflow Development
- Platform Administration
- AI
- Customer Service Platforms
- Automation
- Stakeholder Management
- System Configuration
- Troubleshooting
- Process Optimization
About SiteMinder
www.siteminder.comSiteMinder is a leading hotel commerce platform that empowers hotels to increase their revenue through innovative guest acquisition and revenue management solutions. The company offers a comprehensive suite of products, including a channel manager, booking engine, and PMS integrations, designed to streamline operations for independent hotels and multi-property groups. With a focus on enhancing visibility and demand, SiteMinder's services enable hotels to connect seamlessly with various distribution channels and optimize their booking process.
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