System Admin for Support Tooling
Toast(1 month ago)
About this role
The CS System Administrator at Toast oversees the health and continual improvement of the company’s customer support platforms to better enable agents and customer interactions. The role emphasizes platform stewardship, cross-functional collaboration with engineering and vendors, and leveraging no-/low-code and data tools to drive operational improvements.
Required Skills
- System Administration
- Intercom
- Contact Center
- Workflow Building
- Routing Logic
- Reporting
- Dashboards
- Issue Triage
- Vendor Management
- Incident Response
+9 more
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.
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