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© All Rights Reserved. ApplyBlast.com
TestingTime
TestingTime is seeking a Fulltime Customer Operations Specialist to independently handle customer support queries via calls and emails, acting as the first point of contact. The role involves troubleshooting recruitment issues, collaborating cross-functionally with Key Account Managers and Product Managers, and managing user requests through ticketing systems. Based in Zürich with on-site presence twice a week, the position offers significant growth opportunities including coaching budgets and professional development.
TestingTime is a participant recruitment and scheduling platform that helps companies run user research by sourcing and managing test participants for remote and in‑person studies. It provides a vetted panel, screener creation, scheduling and coordination, and handles participant compensation and logistics for moderated tests, unmoderated studies, interviews and surveys. Product teams, UX researchers and agencies (primarily in Europe but also serving global clients) use TestingTime for fast, targeted recruitment, quality controls, and compliance with data/privacy requirements. The service also offers integrations with common research tools and multilingual support to streamline study workflows.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TestingTime.
TestingTime didn’t post a salary, so this is our estimate from similar listings.
28% below the average for this role