Customer Operations Specialist
Octopus Energy Group(27 days ago)
About this role
A Customer Operations Specialist at Octopus Electric Vehicles is the primary point of contact for drivers, guiding them through their leasing journey from order to return. The role sits within a fast-growing energy and EV start-up focused on providing a seamless, sustainable electric vehicle leasing experience. This position is based in the UK and operates in a hybrid model (London or Brighton).
Required Skills
- Phone Support
- Customer Service
- Problem Solving
- Communication
- Detail Orientation
- Teamwork
- Resilience
- EV Knowledge
- Order Management
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.