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Customer Operations at Achievers - ApplyBlast

Customer Operations

Achievers

4 days ago

4.4 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

This role focuses on managing end-to-end customer inquiries and resolving complex issues for program administrators, internal stakeholders, and members. The position requires troubleshooting technical problems, providing proactive communication, and collaborating cross-functionally to ensure a high-quality customer experience. The ideal candidate will drive operational excellence by meeting SLA targets and contributing insights for process improvements.

Responsibilities

Manage end-to-end customer inquiries across multiple channels
Troubleshoot and resolve standard to complex escalated issues
Partner cross-functionally to efficiently resolve customer cases

Skills

About Achievers

achievers.com

Headquarters

Toronto, Ontario, Canada

Company Size

501-1000 employees

Founded

2002

View Profile

Achievers is an employee recognition and rewards software company offering a global rewards marketplace. The platform enables organizations to recognize employees, celebrate milestones, and deliver both monetary and non-monetary rewards, with integrations to popular apps like Workday, Microsoft, Slack, and Zoom to embed recognition into daily work. The solution drives engagement, productivity, and retention across organizations of varying sizes.