Customer Operations/Disputes Specialist
Monzo(12 days ago)
About this role
Monzo is developing a digital banking platform with a focus on transparency, customer support, and innovative financial products. They are expanding into the US market, aiming to build customer-centric banking solutions that empower users financially.
Required Skills
- Customer Support
- Banking Regulations
- Dispute Investigation
- Communication
- Troubleshooting
- Financial Services
- Customer Experience
- Regulatory Compliance
- Problem Solving
- Empathy
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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