Customer Operator
CarMax(2 months ago)
About this role
Provides front-line support for the Service Department at a CarMax location, assisting customers by phone and in person before, during, and after service and repair processes. Performs administrative tasks such as scheduling appointments, maintaining repair order records, and communicating with customers and technicians. Works under general supervision as part of the store’s service team to ensure a consistent, high-quality customer experience.
Required Skills
- Customer Service
- Telephone Etiquette
- Active Listening
- Scheduling
- Data Entry
- Spreadsheet Skills
- Communication
- Interpersonal Skills
- Auditing
- Compliance
About CarMax
carmax.comSearch used cars, research vehicle models, and compare cars, all online at carmax.com.
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