Customer (Patient) Support Specialist

This role serves as the front line of the patient experience, guiding individuals through enrollment, resolving insurance or affordability barriers, and providing support via phone, email, and chat. The specialist coordinates between patients, providers, and insurers to ensure successful prescription fulfillment while maintaining strict confidentiality and compliance with healthcare regulations. Success in this position involves resolving issues efficiently, documenting interactions accurately, and contributing to process improvements within a fast-paced healthcare technology environment.