Customer Performance Officer - eMobility

M-KOPA(1 month ago)

HybridContractJunior$50,683 - $68,692 (estimated)Mobility

About this role

The Customer Performance Officer at M-KOPA is responsible for managing customer engagement related to loan repayments and fleet performance within the mobility operations group. This role involves monitoring customer accounts, implementing repayment strategies, and engaging with customers to ensure efficient operation of the mobility ecosystem. Successful candidates should have strong communication skills and experience in collections, fleet management, or customer performance, with proficiency in data tracking systems like Excel and Freshdesk. The position requires adaptability and attention to detail, and is hybrid, based in regional offices across Africa.

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Required Skills

Customer Engagement
Loan Repayments
Fleet Performance
Customer Management
Performance Tracking
Complex Customer Interactions
Record Maintenance
Collections Experience
Data Tracking
Excel

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About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.