Customer Quality Improvement Specialist - Quality Management Support Office, Group Quality Department (GQD)

Rakuten Group, Inc.

2 months ago

Tokyo, Japan

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Rakuten Group is seeking a quality management support specialist to analyze customer feedback data, support improvement initiatives, and enhance customer satisfaction across its mobile services. The role involves presenting findings, tracking progress, and managing continuous improvement cycles within a dynamic and growth-oriented environment.

Skills

About Rakuten Group, Inc.

rakuten.careers

N/A

Recent company news

OpenAI

Rakuten Pairs Data with AI to Unlock Customer Insights and Value

4 days ago

Simply Wall Street

Analysts Are Updating Their Rakuten Group, Inc. (TSE:4755) Estimates After Its Full-Year Results

1 month ago

Bloomberg

Rakuten Jumps on Report It’s Weighing US IPO of Credit Card Unit

Oct 15, 2025

Seeking Alpha

Rakuten: Q3 Beat And Positive Corporate Developments Draw Attention (OTCMKTS:RKUNY)

Nov 14, 2025

VEON

VEON’s Beeline Kazakhstan and Rakuten Symphony Collaborate to Advance Next-Generation Connectivity and Digital Infrastructure

Dec 23, 2025

About Rakuten Group, Inc.

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

Unlock Company Insights

View leadership team, funding history,
and employee contacts for Rakuten Group, Inc..

Reveal Company Insights

Apply to 100+ jobs

Auto-apply to this job and hundreds of similar ones with AI.

Start Applying

Salary

$62k – $85k

per year

More jobs at Rakuten Group, Inc.

Privacy Expert, Japan Privacy Group - Information Security & Privacy Governance Department (ISPD)

Rakuten Group, Inc.

Backend Engineer - AI for Business Department (AI4B)

Rakuten Group, Inc.

QA Lead Engineer - Warehouse Management Section, EC Logistics Development Department (ECLD)

Rakuten Group, Inc.

[Conversion] Application Engineer, API Gateway and API Authentication & Authorization Design and Development- Business Support Development Department (BSD)

Rakuten Group, Inc.