Customer Relations Escalation Specialist (Swedish/Dutch)

MSX International

4 months ago

Barcelona, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

A Customer Relations Escalation Specialist manages and resolves complex customer cases, ensuring high-quality, fair, and customer-centric resolutions. The role involves investigating issues, applying policies, communicating with customers, and collaborating with internal teams to improve processes and customer experience.

Skills

About MSX International

msxi.com

MSX International (MSXI) is a global services firm that partners with automotive and mobility companies to deliver customer experience, warranty and claims management, and digital transformation solutions across the vehicle lifecycle. It provides contact center and field-service operations, software and analytics, connected‑vehicle services, and dealer/support solutions designed to improve customer loyalty and reduce cost-to-serve. MSXI serves OEMs, dealers, and mobility providers worldwide with technology-enabled, data-driven operations and managed services.