Sr. Specialist, Customer Support
Transcarent
About this role
The Senior Customer Support Specialist manages escalation processes, analyzes and resolves client issues, and works cross-functionally to improve customer experience. The role emphasizes problem solving, communication, and process improvement within a support environment.
Skills
About Transcarent
transcarent.comIndustries
Healthcare, Technology, Consulting
Transcarent is a consumer‑facing digital health platform that provides a single, connected experience for navigation, virtual care, pharmacy and specialty services. It coordinates end‑to‑end care — from WayFinding™ and pharmacy care to surgery, weight and cancer care — and integrates second‑opinion and care‑navigation tools like 2nd.MD and Just Ask Transcarent™. The company partners with employers, health plans, consultants, government entities and labor unions to deliver benefits and care coordination that simplify access, lower costs, and improve outcomes. Members engage via digital channels and the Transcarent Experience Store to find, schedule and manage their care.
Recent company news
Modern HealthcareEmployers weigh direct contracting vendors as cost solution
2 weeks ago
Fierce HealthcareTranscarent builds out agentic AI features for benefits navigation, clinical guidance
Jan 6, 2026
CNBC14. Transcarent
Jun 10, 2025
Business WireTranscarent Appoints Erica Palsis as Chief Legal Officer
Oct 20, 2025
MobiHealthNewsQ&A: Glen Tullman discusses tech adoption as millions lose coverage, Part 2
1 month ago
About Transcarent
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Transcarent.
Salary
$60k – $80k
per year
More jobs at Transcarent
Similar Jobs
Customer Support Specialist
Alternative Payments
Travel Support Specialist – Remote
Destination Knot
Sr Representative, Customer Care (Merchant)
PayPal
Customer Support Specialist
Foodics
Customer Support Specialist, Manila (AU Support)
Careers at Eucalyptus
Patient Escalation Specialist, Australia Support
Careers at Eucalyptus