Customer Relations Lead, PSA
Collectors Universe, Inc.(18 days ago)
About this role
This role involves leading and mentoring the Customer Relations Center team to ensure efficient customer service and issue resolution. The position requires managing response times, creating policies, and collaborating with other departments to enhance customer experience.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Policy Creation
- Conflict Resolution
- Team Leadership
- CRM
- Spanish
- Damage Review
Qualifications
- Associates Degree or equivalent
About Collectors Universe, Inc.
collectors.comCollectors is a company that builds infrastructure designed to foster trust, security, and opportunity within the collectibles market. By providing essential tools and services, it empowers collectors and businesses to engage with collectibles confidently and securely. The platform aims to streamline interactions and enhance the overall experience for enthusiasts and professionals alike in the growing collectibles space.
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