Customer Reliability Engineer

Endor Labs(1 month ago)

HybridFull TimeSenior$152,035 - $201,563 (estimated)Customer Success

About this role

The Customer Reliability Engineer at Endor Labs is a senior technical role on the Customer Success team focused on ensuring customer outcomes and reliability of the platform. This person acts as the company’s highest-level technical support resource, interfacing between customers and R&D while shaping product improvements based on customer feedback. The role supports a mission-driven security company that values quality, collaboration, and long-term customer relationships.

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Required Skills

Troubleshooting
Programming
DevOps
APIs
Logging
Diagnostics
Documentation
Collaboration
Communication
Customer Success

+2 more

About Endor Labs

endorlabs.com

Endor Labs is a software supply chain security company that builds a complete graph of your software estate so teams can pinpoint and fix critical risks across complex, dependency-rich code. Their platform surfaces and helps remediate vulnerabilities — including issues in code produced by humans or AI — while preserving developer productivity. Endor Labs focuses on giving engineering and security teams actionable visibility and prioritized fixes across dependencies and the broader software supply chain. The company is headquartered in Palo Alto, CA.